The Next Step
Program competencies represent strategic soft skills required of
The degree program and its competencies
were developed by the participating colleges, in partnership with
Verizon and
its technical unions, CWA and IBEW.
These web pages contain curriculum guides and college action plans which demonstrate continuous improvement efforts in meeting curriculum requirements that assist Verizon's ability to achieve cultural changes within its technical workforce. Collectively, these pages help to align corporate and college vision, facilitate team building within and among the colleges, and showcase best practices.
Satisfying the needs of customers to a quality standard that builds trust and confidence for long term relationships through exceptional communication and technical skills.
Working
as a team to achieve mutual goals, building meaningful and productive
professional relationships regardless of personal differences or
resource
challenges.
The
process through which individuals exhibit leadership among their
co-workers...both in their own work groups and beyond... to ensure
customer
service projects are completed which exceed customer expectations.
Obtaining
and evaluating information to develop and implement cost competitive
solutions
to customer problems in a timely fashion.
Having
and applying knowledge of the Telecommunications Industry, especially
up-to-date core technologies, products and services, in order to
deliver these
to customers in a timely and expert fashion.